Shipping policy

Last updated: 18.01.2026

Thank you for shopping with TriliLights.
This Shipping Policy outlines how and where we deliver our products.

📦 Order Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.

During high order volume periods, processing times may be slightly delayed. Customers will be notified via email if this occurs.

🚚 Shipping Rates & Delivery Times

Shipping costs are calculated and displayed at checkout.

Estimated delivery times:

United States: 5–10 business days
Canada: 6–12 business days
Europe: 7–15 business days
International: 10–20 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or other external factors.

🌍 Shipping Destinations

We ship to the United States and selected international countries.
Available shipping destinations will be shown at checkout.

If your country is not listed, please contact us at support@trililights.com.

📦 Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 24–72 hours to become active depending on the carrier.

🛃 Customs, Duties & Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.